Supporting you and your learners

Academic and Pastoral Support

The University has extensive resources to ensure that our apprentices can feel supported throughout their apprenticeship. Apprentices can access academic and pastoral support through their programme teams: Programme Leaders, Module Leaders, Personal Tutor, Employer Liaison Tutor and Academic Skills Units.

The University offers a wide range of other support mechanisms for apprentices which the ELT or Programme Leader can provide further information about. This includes career advice and guidance, wellbeing and safeguarding, and access to the students’ union services including clubs and sports activities.

The extensive Learning Resource Centre is accessible to all apprentices as is the virtual learning environment, Studynet, where teaching materials, reading lists other learning resources and assessment information is available.

The ELT should be the first point of contact for employers and apprentices if you wish to raise or discuss any issues or concerns.

Wellbeing

Apprentices all have access to central University student wellbeing support offering counselling, disability and mental health services and financial wellbeing support. For more information please contact the service at StudentWellbeing@herts.ac.uk or visit their online resource at https://www.herts.ac.uk/life/support-and-wellbeing

Complaints

Any complaints about: (i) academic issues; or (ii) non-academic issues relating to the University’s training, services or facilities, should be referred in the first instance to the First Contact at the University for consideration by the University in accordance its policies including those relating to the escalation of a complaint. Copies of the applicable policies are available from http://www.herts.ac.uk/about-us/legal/complaints-policy.  

Any party may at any time contact the Apprenticeship Helpline regarding apprenticeship concerns, complaints and enquiries:  

Telephone: 0800 015 0400

nationalhelpdesk@apprenticeships.gov.uk 

https://www.gov.uk/apprenticeships-guide/overview

https://www.gov.uk/government/organisations/education-and-skills-funding-agency

Further useful support information – Extensions and conduct

Extensions

The University can offer extensions of 7 calendar days in agreement with the module leader. For extensions longer than 7 days the learner must apply for Exceptional Circumstances. Apprentices are encouraged to inform employers for their need to request extensions.

Exceptional Circumstances 

The University operates an Exceptional circumstances policy http://sitem.herts.ac.uk/secreg/upr/AS14.htm. Extensions to submission deadlines may be considered if the apprentice meets the requirements as stated in this policy. 

 Academic Conduct 

The University has strict regulations relating to Academic misconduct and assessment offences. This includes plagiarism, collusion, cheating, breaches of professional confidentiality and failure to comply with research ethics involving human participants.  

Employers will be informed if an apprentice is being investigated for an academic conduct offence and the outcome of the investigation as identified in the Written Agreement, Schedule 2.

Academic Support Units

Each school has a dedicated academic support unit. Please refer to the specific school contact information as seen below, or contact your ELT.